Help
The questions we get most, the setup steps for every product, and how to reach a person when that is not enough.
Questions
What is a store key?
The one credential for your store. It pairs each TV screen and store PC to your account and signs you in to this website. You see it once, right after subscribing; it is stored hashed, so nobody here can read it back.
I lost my store key.
Use the lost-key page. It e-mails the address on your account a link that issues a new key and shows it once. Paired screens and PCs keep running; only new pairings and website sign-ins need the new key.
How do I sign in?
With your store key on the sign-in page — or have a one-time sign-in link e-mailed to the address on your account; it signs you in but does not contain the key. Your screens and PCs never need the key again after they are paired.
The code on my screen expired.
Codes are short-lived on purpose. Reopen the app on the TV or PC and it shows a fresh one.
The TV shows no numbers.
That is the board being honest: numbers come down when they are more than a few minutes stale or the TV cannot reach the server. Check the TV's Wi-Fi first; the status page says whether results are fresh on our side.
I need another TV screen or store PC.
Raise the quantity on your billing page, then pair the new device with a code. Already paid for it? Just pair it.
What happens if a payment fails?
You keep full service for a few days while the card is retried. After that the screens show a notice and the PC apps go read-only until billing is fixed. Nothing is deleted.
How do I cancel?
From your billing page, any time. Service runs to the end of the paid period. The refund policy is on its own page.
Is my data in the cloud?
Only what is needed to license the apps and, if you use it, an encrypted backup your PC seals before upload. Sales, Commander passwords and check-cashing customers never leave your PCs. The privacy page lists everything.
Setup guides
The same steps you see on your welcome page after subscribing, for every product. Each device shows a 6-character code; it goes in on the pair page with your store key.
Lottery Results Board
- Plug the stick into the TV's HDMI port and give it your Wi-Fi.
- It shows a 6-character code — enter that code and your store key at /pair.
- The board is live in seconds. Name the screen on your devices page.
Lottery Grid Board
- Nothing extra to install — turn the Grid Board panel on for a screen from your devices page.
GA Lottery Station
- Install the app on the counter PC and open it.
- The Activate card shows a 6-character code — enter it with your store key at /pair.
- Name the PC on your devices page so you can tell your store PCs apart.
Commander Backoffice
- Install the app on the back-office PC and open it.
- Enter the 6-character code it shows, with your store key, at /pair.
- Sign in to the Commander once on that PC — the credential stays on the PC.
Check Cashing
- Copy the app folder to the counter PC and run it.
- Set the scanner's COM port in its settings file.
- Enter the 6-character code it shows, with your store key, at /pair.
Your account
- Sign in to see your screens and PCs, rename or remove a device, and replace your store key.
- Add a TV screen or a store PC, update your card or cancel from your billing page once signed in.
- Is it us or the internet? The status page says whether the site is up and the results are fresh.
Still stuck?
Use the support box — it is not live chat, but a person reads it and answers, usually the same day. Say which store, which screen or PC, and what you expected to see. Never paste your store key; we do not need it.
More ways to reach us are on the contact page.